Support
Support is available 7 days a week via email only.
Email Support Only
Required Information
All support requests must include the following information:
- 1Facility Name — The correctional facility where the inmate is housed
- 2Inmate Name — Full legal name of the inmate
- 3Inmate ID — The facility-assigned identification number
Important: Requests missing required information will not be processed. Please avoid sending multiple duplicate emails as this delays response times.
Response Time
Within 2 Business Days
We respond to all inquiries within 2 business days.
Support Hours
Available 7 Days a Week
Email Support Only
Note: Requests submitted on weekends or holidays will be handled on the next business day.